General troubleshooting steps 

  1. Close all the other applications before installing CenoPDF.
    If the installer keeps telling you that Microsoft Word is running, but you do not see its window, you should reboot your computer, then run the installation again.
  2. Check if you are using the latest version of CenoPDF.
    Launch Microsoft Word and go to CenoPDF > Check for Update or go to CenoPDF > About CenoPDF to compare the version and build number to those on our download page. Make sure you download and install the latest version of the software before contacting us.
  3. Check if all the latest service packs have been installed.
    For example, Windows XP Service Pack 2 and Office 2003 Service Pack 2.
  4. If your CenoPDF used to work before, but suddenly stops working now, try these steps.
  5. Enable the logging feature.
    If the installation is successful, but you still have problems running CenoPDF, you can enable the logging feature and email us the log file so that we can further help you.