General troubleshooting steps
- Close all the
other applications before installing CenoPDF.
If the installer keeps telling you that Microsoft Word is running,
but you do not see its window, you should reboot your computer, then run
the installation again.
- Check if you are
using the latest version of CenoPDF.
Launch Microsoft Word and go to CenoPDF > Check for Update
or go to CenoPDF > About CenoPDF to compare the version
and build number to those on our download page. Make
sure you download and install the latest version of the software before
- Check if all the
latest service packs have been installed.
For example, Windows XP Service Pack 2 and Office 2003 Service Pack
- If your CenoPDF
used to work before, but suddenly stops working now, try
- Enable the logging
If the installation is successful, but you still have problems running
CenoPDF, you can enable the logging
feature and email us the log file so that we can further help you.